Customer can return most new, unopened items within 30 days of delivery for a full credit note. Credit note is issued within four weeks of giving your package to the return shipper and after received from the shipper. For returns that are more than 30 days old, we will be charging 25% of restocking charges and issue Credit Note for the balance. The Shipping charges have to be borne by the shipper and the Items should be in the original packaged state. IGH should be notified within 3 working days of receipt of order for faulty product received, otherwise we claim no responsibility.
Automated system estimates the shipping and delivery dates based on the availability of selected items and the shipping options customer choose. Depending on the shipping provider offered, shipping date estimates may appear on the shipping quotes page. All the shipping prices are approximate and may vary with the region.
We recommend to call for shipping charges before placing the order for products such Handrail tubes, channels, Heavy Base Shoe etc.
Please also note that the shipping rates for many items IGH offers are weight-based. The weight of selected item can be found on its detail page. All weights are rounded up to the next full pound as per policies of the shipping companies.